Return & Refund Policy

At Trendztrolly, we aim to ensure your satisfaction with purchases like Satin Grace, Lace Elegance, Pearl Shine, Silk Dream, Suede Bliss, and Velvet Charm. This Return & Refund Policy outlines the process for returns, exchanges, and refunds.

1. Eligibility for Returns
Unopened and unused items may be returned within 14 days of delivery. Items must be in original packaging with tags intact.

2. Return Process
Contact support@trendztrolly.com within 14 days to request a return. Include order number and reason. We will provide a return shipping label.

3. Return Shipping
Customers are responsible for return shipping costs unless the item is defective. Use the provided label for free returns on defective items.

4. Refunds
Refunds are processed within 7-10 business days after receiving the return. Original payment method is used; shipping fees are non-refundable.

5. Exchanges
Exchanges for a different size or color (e.g., Ivory Cream to Emerald Green) are subject to availability. Contact us to initiate.

6. Defective or Damaged Items
Report defects or damages within 7 days of delivery with photos. We will replace or refund at no cost.

7. Non-Returnable Items
Personalized items, opened products, or those past the 14-day window are non-returnable.

8. International Returns
International returns incur additional shipping fees. Contact support for details.

9. Policy Updates
We may revise this policy. Check this page for the latest version, effective as of the last update.

10. Contact Us
For assistance, email support@trendztrolly.com or write to Trendztrolly, Fashion Hub, Karachi, Pakistan.

Effective Date: July 18, 2025, 08:26 PM PKT.